Cancellation, Refund & Store Credit Policy

Contact us as early as possible — email hello@theremotecamper.ca or use the contact page with your name and booking dates. Every request is reviewed by a person, and we will confirm the outcome by email. Outcomes depend on your booking and circumstances, so nothing on this page guarantees a particular result until we confirm it.

Where the equipment is available for your new dates we will move your booking and carry your $75 booking deposit across at no extra charge.

When you cancel an eligible booking, the $75 booking deposit is normally issued as store credit rather than a cash refund. Store credit is recorded against your customer record and can be applied to a future rental or drone service.

We may still issue a cash refund in legitimate exceptional circumstances — a duplicate payment, a charge made in error, where a refund is required by law, or another exceptional case we approve.

If we cannot supply the equipment, or a drone flight cannot safely or legally proceed and cannot be rescheduled, you may choose store credit or a refund of amounts paid for that booking.

• Issued against your customer record with an amount and remaining balance.
• Can be used across multiple future bookings until the balance is used.
• Applied by us when your next booking is confirmed — just mention it.
• Not transferable and not exchangeable for cash.
• Every redemption is recorded so your balance is always traceable.

Refundable equipment deposits ($300 for a Starlink rental, $550 for a Starlink rental with the power station add-on) are separate from the $75 booking deposit and from your rental total. They are never converted into store credit and are returned after the equipment is returned complete, undamaged and in working condition. Where equipment is lost or damaged, the documented repair or replacement cost may be deducted.

Late returns may incur additional calendar-day charges at the published rate. If you do not collect the equipment and do not contact us, the booking deposit may be retained to cover the reserved dates.

See our Terms & Conditions and Privacy Policy.