Privacy Policy

• Contact details: name, email address, phone number and company (if provided).
• Booking details: equipment or service selected, rental dates, site or pickup information, intended use and any notes you send us.
• Payment information: booking deposits are processed by our payment provider. We receive a confirmation and reference only — we never store your full card details.
• Invoicing records held with our accounting provider so we can issue invoices and receipts.
• Marketing consent, if you choose to opt in to offers and updates.

• To check availability, confirm bookings and arrange pickup, delivery or a shoot.
• To take booking deposits, issue invoices and record payments.
• To contact you about your booking, including changes or safety information.
• To meet tax, accounting, insurance and regulatory obligations.
• To send offers and updates only if you opted in. You can unsubscribe any time.

We share information only with service providers who help us operate: our payment processor, our invoicing and accounting provider, and our hosting and database provider. We do not sell or rent your personal information. We may disclose information where required by law.

Booking, invoice and payment records are retained as long as required for accounting, tax and legal purposes. Marketing consent records are kept until you unsubscribe.

You can ask us to correct your details, unsubscribe from marketing, or request deletion of information we are not legally required to keep. Contact us through the contact page and we will respond within a reasonable time.

Access to booking data is restricted to authorised staff. Payment and invoicing credentials are stored server-side only and are never exposed in your browser.